Frequently Asked Questions

At BetTurtle we put our customers first. If you have any feedback, comments, require additional support or experience a problem please email or tweet us.


What is BetTurtle?

Since 2015, BetTurtle has provided horse racing information and tools to help our customers save time, find more winners and increase profits. Time-tested automation and algorithms are the secret behind BetTurtle's success.


How will I know if BetTurtle is suitable for me?

BetTurtle is suitable for anyone aged 18 or over, whether you are a beginner or a pro. We recommend you visit the help pages. Here you will find an overview of the BetTurtle features, hints and tips, video help and descriptions of the icons and colours we use throughout the site.


Why should I trust BetTurtle?

We are fully transparent with our customers and publish our latest tipping stats on our website. Whilst we can't promise to make everyone rich, we can promise that we are always trying our very best.


What is the difference between the Live Rating Picks and the Website Tips?

The website tips are selected on the morning of racing (normally available by 7am) and will only change in the event of non-runners. The Live Rating Picks reflect the latest vibes and market information providing realtime updates on the horses we believe have the most chance of winning.


Should I use the website tips or the live ratings picks?

Try both initially and see what you prefer. We would advise that if you bet in the morning and like to get on early then the Website tips are a good guide. If you are betting closer to race time, we recommend you check that the Website tip is one of the 3 live ratings picks or be wary of having a bet, as key factors, such as market drifts or going changes may have impacted its chances of winning.


Why does the BetTurtle data and picks change throughout the day?

The weather conditions, vibes, betting market, runners and riders, etc change throughout the racing day. Therefore, we have designed BetTurtle to always present an up to date view of information and the picks we recommend. There is no right or wrong time to use the BetTurtle information, the laws of averages will prevail over the longer term.


How do I upgrade my subscription?

You can either wait until the end of your current subscription or mail us at and we will help you through the process.


How do I cancel my subscription?

Your subscription does not auto renew. So simply wait until the end of your subscription period.


When I click the form button, why does the statistics and list of past races not match the formline?.

We do not include point to point races and some foreign races in the list of past races and race statistics.


Why did the BetTurtle horseshoes change colour a few minutes before race off time?

The last 15 minutes before a race can be hectic and odds can shorten/drift as off course money takes effect to reduce starting prices and more information is gleaned as horses move to post.


Will I make money using BetTurtle?

BetTurtle will help you make betting selections most professionals gamblers would be proud of. We believe BetTurtle provides you with quality information (that we continually improve) and that if you make the right choices from it, in the right races you will increase your chances of making a profit. We do recommend that you only bet what you can afford and stop when the fun stops.


Will it work on my mobile phone and tablet?

We have built BetTurtle to work on desktop and mobile devices, so you can take it with you for a day at the races, betting shop or anywhere else you may be.


How do I find out your best tips each day?

Our Best Tips of the day can be found under the Tips menu. However, our bettings systems under the Systems menu offer the best chance of longer term profit.


What do all the colours and icons mean on BetTurtle?.

We use colours and icons to help you quickly filter the good from the bad. You can view descriptions for all the icons and colours on our help pages.. Click the against each entry to view more info.


I am colour blind, how can I interpret the horseshoe colours?.

From your profile you can check the 'lettered horseshoes' entry. Green horseshoes will be G, Amber - A and Red - R.


I find the text and colours to hard to read, what can I do?.

From your profile you can check or uncheck 'dark mode' to provide a light or dark colour experience.


Can I view decimal odds?.

From your profile you can check 'decimal odds' to switch to using decimal odds across the site.


There are races missing from Today's Cards?.

Click the filters races button and ensure you don't have any filters set.


There are horses missing from the race card?.

Click the filters button on the race card and ensure you don't have any filters set.

About Us

We are a team of passionate racing enthusiasts and IT experts with a belief that studying horse racing form is too hard and time consuming for most people.

By developing products like BetTurtle, our goal is to make horse racing more rewarding for our customers.


Contact Us

1st Floor, Wright House
Crouchley Lane, Lymm
Cheshire, WA13 0AS
Phone: 0333 4440057
2024 © BetTurtle